At Abbett, every piece of jewelry is individually prepared, carefully inspected, and securely packaged before shipment. This Shipping Policy explains our production timelines, delivery methods, shipping charges, optional shipping insurance, customs responsibilities, and procedures for delayed, damaged, lost, refused, or undeliverable shipments.
By placing an order with Abbett, you agree to the terms below.
1. Production and Processing Times
Most Abbett jewelry is made to order.
For custom orders requiring CAD approval, the estimated production period begins only after:
- Abbett has received full payment;
- The customer has confirmed the gemstone, metal, ring size, engraving, and all other required order details; and
- The customer has approved the final CAD design in writing.
For standard designs that do not require CAD approval, production begins after full payment and confirmation of all required order details.
These are production estimates only and do not include international shipping, customs clearance, local delivery, weekends, or public holidays.
Production may take longer when an order involves:
- A specially cut gemstone;
- An unusual gemstone size, color, or proportion;
- A complex jewelry structure;
- Specialized setting or finishing techniques;
- Multiple design revisions;
- Changes made after CAD approval;
- Delayed customer confirmation; or
- Missing ring-size or order information.
Delays caused by customer revisions, late approval, or missing information are not included in the original production estimate.
Customers who require jewelry for a proposal, wedding, anniversary, or another specific occasion should contact us before ordering. Rush production or delivery by a particular date must be confirmed by Abbett in writing before the order is placed.
2. Shipping Rates and Delivery Estimates
Shipping eligibility is determined by the order value calculated at checkout.
Saver Shipping
Estimated delivery: 7-15 business days
Rush Shipping
Estimated delivery: 3-5 business days
Free Shipping
Estimated delivery: 5-8 business days
Rush Shipping
Estimated delivery: 3-5 business days
Delivery estimates begin after the package has been dispatched and accepted by the carrier. They do not include production time.
Business days exclude weekends and public holidays.
The shipping methods and prices displayed at checkout will apply to the order. Promotional offers, destination restrictions, carrier availability, or other circumstances may affect the options shown.
3. Shipping Destinations
Abbett offers international shipping to supported destinations.
Shipping availability depends on carrier coverage, destination-country import rules, customs restrictions, package value, insurance availability, international sanctions or trade restrictions, and other legal or logistical limitations.
If your country or region is not available at checkout, please contact us before placing an order.
Abbett reserves the right to cancel or decline a shipment if it cannot be delivered legally, securely, or reasonably to the selected destination.
4. Shipping Carriers
Orders are generally dispatched from our production and fulfillment center in China.
Depending on the destination, package value, delivery service, and carrier availability, we may use FedEx, DHL, UPS, or another reputable international carrier selected by Abbett.
Abbett may change the selected carrier when reasonably necessary to complete delivery safely and efficiently.
5. Tracking Information
Tracking information will be sent to the email address associated with the order after the package has been dispatched.
Tracking details may take approximately 24-48 hours to appear in the carrier's system.
Customers are responsible for monitoring tracking information and responding promptly to delivery notices, customs requests, or carrier communications.
6. Shipping Address
Customers must provide a complete and accurate shipping address, recipient name, email address, and telephone number.
We generally cannot deliver to P.O. boxes, APO or FPO addresses, unverified mail-forwarding addresses, certain freight-forwarding facilities, or addresses considered undeliverable by the selected carrier.
Please contact us immediately if you need to correct an address.
Once a package has been dispatched, an address change cannot be guaranteed. Any additional carrier fees caused by an incorrect, incomplete, or changed address may be charged to the customer.
7. Signature Requirement
For security, a signature may be required upon delivery.
The carrier may require the signer to meet a minimum age requirement or present identification, depending on the destination and local rules.
Customers should provide a delivery address where an eligible person will be available to receive the package.
When a signature is required, the carrier may not leave the package unattended.
8. Customs, Duties, and Taxes
Unless expressly stated otherwise, product prices and shipping charges do not include destination-country import duties, customs duties, value-added tax, goods and services tax, sales tax, customs-clearance fees, brokerage fees, import-processing charges, or other government or carrier charges.
The recipient is responsible for all duties, taxes, clearance charges, and related import fees imposed by the destination country or region.
Abbett does not control these charges and cannot guarantee their amount. Customers should contact their local customs authority before ordering if they require an estimate.
Refusing to pay customs charges does not automatically cancel the order or qualify the customer for a full refund.
9. Optional Shipping Insurance
Customers who wish to insure their shipment must contact Abbett before the package is dispatched:
We will provide a separate insurance quotation based on order value, shipping destination, selected carrier, shipping method, and available insurance-provider terms.
The insurance fee must be paid in full before dispatch. Once the package has been handed to the carrier, insurance normally cannot be added retroactively.
Insurance availability is not guaranteed for every destination, product, or order value.
Coverage limits, exclusions, claim deadlines, required evidence, compensation amounts, and claim approval are governed by the terms of the relevant carrier or insurance provider.
Purchasing insurance does not guarantee automatic compensation. Every claim remains subject to investigation and approval by the carrier or insurance provider.
We recommend requesting insurance for high-value, custom, one-of-a-kind, or difficult-to-reproduce jewelry.
10. Shipments Without Additional Insurance
If a customer does not request and purchase shipping insurance before dispatch, the order will be shipped without additional insurance coverage.
Abbett will carefully package the jewelry, provide tracking information, and reasonably assist with any carrier inquiry.
However, compensation for loss, theft, or damage during transit may be limited to the carrier's standard liability, the carrier's investigation and claims decision, and rights available under applicable law.
Abbett cannot guarantee a full refund, full replacement, or compensation equal to the retail value of an uninsured shipment.
Nothing in this policy limits any statutory consumer right that cannot legally be excluded.
11. Customs and Carrier Delays
International shipments may be delayed because of customs inspections, requests for import documentation, severe weather, public holidays, carrier disruptions, remote delivery locations, recipient unavailability, incorrect address information, import restrictions, or events outside Abbett's reasonable control.
Delivery estimates are not guaranteed unless Abbett has expressly confirmed a guaranteed delivery service in writing.
Customers must provide any identification, tax information, import documents, or payments requested by customs or the carrier within the required time.
Customs delays do not normally qualify as a production delay, order cancellation, or shipping-fee refund.
12. Damaged Packages
Customers should inspect the package before accepting it whenever possible.
If the package appears opened, crushed, torn, wet, or otherwise damaged, ask the carrier to record the damage, photograph the package before opening it, photograph the shipping label, photograph the outer and inner packaging, photograph the jewelry and any visible damage, keep all packaging materials, and contact Abbett as soon as possible.
Do not discard the packaging while a carrier or insurance claim is under review.
A carrier or insurance provider may reject a claim if the customer cannot provide photographs, packaging, the shipping label, or other requested evidence.
13. Delayed or Lost Packages
A package is not automatically considered lost because tracking has temporarily stopped updating.
If tracking shows an unusual delay, contact Abbett and the carrier so that an investigation can be opened.
The carrier determines when a shipment is officially classified as lost.
For insured shipments, any replacement or compensation will be subject to the insurance provider's investigation and approval.
For uninsured shipments, compensation may be limited to the carrier's standard liability and applicable legal requirements.
14. Packages Marked as Delivered
If tracking shows that a package has been delivered but it cannot be located, the customer should first check with household members, neighbors, building management, reception, or security, inspect the surrounding delivery area, and contact the carrier for delivery details.
Please contact Abbett promptly if the shipment remains missing.
A delivery scan does not automatically determine the outcome of a claim. Any investigation will be handled according to the carrier's procedures, insurance terms where applicable, and relevant law.
15. Failed Delivery and Unclaimed Packages
Delivery may fail because of an incorrect or incomplete address, recipient absence, failure to collect the package, failure to respond to the carrier, failure to provide customs information, unpaid duties, taxes, or clearance fees, refusal of delivery, or another action or omission by the customer or recipient.
If a shipment is returned to Abbett for one of these reasons, the customer may be responsible for original outbound shipping charges, return shipping charges, customs duties or taxes charged to Abbett, carrier storage or handling fees, re-shipping charges, and insurance-related costs.
If the customer requests re-shipment, all outstanding costs must normally be paid before the package is sent again.
Where a refund is permitted under the applicable Returns Policy, non-recoverable shipping, customs, carrier, and insurance expenses may be deducted from the refund where legally allowed.
Made-to-order, engraved, resized, and custom-designed jewelry may not qualify for cancellation or refund solely because delivery was refused or import charges were not paid.
16. Refused Shipments
Refusing a package does not constitute an authorized return.
Customers wishing to return an eligible order must contact Abbett and follow the instructions in our Returns Policy.
Unauthorized or refused shipments may be subject to return shipping, customs, carrier, and handling costs.
17. Freight Forwarders and Third-Party Addresses
When a customer chooses delivery to a freight forwarder, hotel, workplace, mail-forwarding company, or another third-party address, delivery may be considered completed when the carrier records the package as delivered to that address.
Abbett is not responsible for loss, damage, delay, mishandling, or additional transportation occurring after the package has been accepted by the selected third party, except where responsibility cannot legally be excluded.
Optional shipping insurance may not cover transportation after delivery to a freight forwarder or other third party. Customers should confirm the available coverage before requesting insurance.
18. Changes Before Dispatch
Contact us as soon as possible if you need to change recipient name, shipping address, telephone number, shipping method, or insurance selection.
Changes cannot be guaranteed after packaging, customs-document preparation, or carrier booking has begun.
Any additional costs caused by a requested change may be charged to the customer.
19. Policy Updates
Abbett may update this Shipping Policy when shipping rates, carrier services, insurance arrangements, operational procedures, or legal requirements change.
The version applying to an order will generally be the version in effect when the order was placed, except where a later change is required by law or agreed with the customer.
20. Contact Us
For shipping availability, insurance quotations, tracking assistance, or delivery questions, contact: