Product & Order Support
Questions about a product, availability, shipping, or an existing order.
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We’re Here to Help
Whether you have a question about a piece, need assistance with an existing order, or would like to create something entirely your own, our team is here to guide you.
How We Can Help
Choose the Right Support
Select the route that best matches your enquiry, or send our team a message below.
Custom Design
Create a one-of-a-kind piece with guidance from our designers and artisans.
Start Your DesignAftercare & Services
Help with ring resizing, returns, warranty, repairs, or jewellery care.
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Tell Us How We Can Help
The more detail you provide, the more accurately our team can assist you.
Customer Care
Looking for a Quick Answer?
Find essential information about delivery, returns, ring sizing, warranty, and jewellery care.
Where is my order?
Review processing times, shipping methods, tracking, and delivery information.
Shipping InformationCan my ring be resized?
Learn which rings may be resized, available adjustments, and the resizing process.
Ring ResizingCan I return my order?
Review eligibility, return periods, exclusions, and return instructions.
Returns PolicyIs my jewellery covered?
Learn about Abbett's limited lifetime warranty, care guidance, and available support.
Warranty Information
Create With Abbett
Have Something Unique in Mind?
From gemstone selection and metal choice to CAD approval and final production, our team will guide you through every stage of creating a one-of-a-kind piece.